![]() ![]() The office was closed so I put the keys in the glove box and left. In desperation, I stopped at a service station and got directions to another Avis location at Tegel Airport. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises. Founded in 2004, Global Rescue has exclusive relationships with the Johns Hopkins Emergency Medicine Division of Special Operations and Elite Medical Group. Global Rescue is the world’s leading provider of medical, security, evacuation and travel risk management services. That would be the 25th anniversary of the fall of the Berlin Wall, in case you were wondering. “The instructions from the navigator kept bringing me to streets that were barricaded because of the pending huge celebration,” he says. “At my request, they set the navigation system to direct me to the address, Schoenefeld Airport in southern Berlin, where I was to return the car.”īut when Liftman arrived in Berlin six hours later, he was confused. ![]() “The Avis agent said the price would be $180,” he says. ![]() Why? The trains in Germany were on strike. 8, Liftman rented a car from Avis at the main train station in Copenhagen, Denmark, to drive to Berlin, Germany. But can’t we learn as much from failure as success? So, let me say it right up front: I failed to resolve Liftman’s case. It’s the company, and often with a not-so-good reason. This feature is called Case Dismissed, but as you know, I’m usually not the one dismissing the cases. The one Dan Liftman encountered when he rented a vehicle from Avis recently had a good reason - and also, paradoxically, didn’t have a good reason. Car rental companies love their surcharges. ![]()
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